Exchange Policy
🚫 DUHN FRAGRANCES does not accept exchanges or returns once a purchase is completed. Each creation is a unique sensorial journey.
💡 Our Recommendation
We encourage customers to purchase Discovery Sets before committing to full-size bottles to avoid uncertain blind purchases.
✅ Defective Product Replacement
We will replace defective items at no additional delivery cost. Qualifying defects include:
- ✓ A broken or malfunctioning atomizer
- ✓ Receipt of a different fragrance than ordered
- ✓ Evident impurities or irregularities in the liquid
- ✓ A broken or damaged bottle
📸 How to Claim
Contact our Instagram team (@duhnfragrances) within 5 days of receiving your order with clear photos and a brief description of the issue.
"We will ensure your concern is addressed promptly and thoughtfully.
Thank you for choosing DUHN FRAGRANCES — where fragrance is an experience, not just a scent."